FAQS

I forgot my login/password!

No problem at all. Simply use this link and we will get the details emailed immediately!

I'm a full (paying) member and can't log in

Please click this link: http://www.ne365.com


What does clicking the link do?

It attempts to set a cookie on your machine, then reads back the data to see if your cookies are enabled. We use session cookies once users are logged in to get their access rights for different site areas (member articles, briefing access, etc.).

What happens if it fails?

We show you a message for both types of cookie and you will get a success or failure response on screen. Once your browser settings are tweaked to enable cookies / session cookies, the browser will need to be closed down (all windows / instances) and then re-opened to try the test once more.

Check cookies are enabled

Your log in (email address) and password are case sensitive, please make sure you are entering them correctly - we've all hit the CAPSLOCK by mistake.

Might your subscription have lapsed? Check your membership status in the 'Your Account section'. If it has, calls us on +86(0)20-85659990-846 and we will renew your membership.

Are you a full (paying) member or a registered (non-paying) user? Visit 'Your Account section' to discover what user status you have with just-style.

Still can't log in? Please click here to get in touch. We aim for fast response times between BJT 9:00-18:00pm Mon-Fri (Excluding Chinese Holidays). If you are in a rush, why not call us on

+86(0)20-85659990-846 it's always nice to hear from our members. Please allow for time differences, as we are based in China.

I'm a registered (non-paying) user and can't log in:

Check cookies are enabled (see our cookie help question)

Your log in (email address) and password are case sensitive, please make sure you are entering them correctly - we've all hit the CAPSLOCK by mistake.

Still can't log in? Please click here to get in touch. We aim for fast response times between GMT 9:00-18:00pm Mon-Fri (Excluding China Bank Holidays). If you are in a rush, why not call us on

+86(0)20-85659990-846 it's always nice to hear from our members. Please allow for time differences, as we are based in China.

I can log in but can't stay logged in:

This is usually because you have not enabled us to place a cookie. These cookies allow us to log you into the site once you have entered your user id and password once. Sometimes corporate firewalls prevent any cookies being placed - you could check with your IT staff if you think this might be the case.

What's all this cookie business?

A cookie is a tiny amount of data sent from a web site to your browser and then stored on your local hard disk. These cookies allow us to remember you, your personal settings and to see when you last visited us. The cookies on NE365 do not store any sensitive or financial information (credit cards etc.).

The following are suggestions for how to enable cookies on your browser. Each browser will have slightly different rules - your browser's help system should give you specifics if none of this makes sense.

Find the top tool bar of your browser where you find 'file, edit, view, favorites, tools, help'
Click 'Tools'
At the bottom of the menu that appears, click 'Internet options'
You will see tabs with 'general, security, privacy, content, connections, programs, advanced, click the 'Privacy' tab
Where the security scroll bar is, check that that is set at 'medium'
Then click the button 'sites'
Then where it says 'Address of website' add http://www.ne365.com
Then click 'Allow'

I'm trying to register but the site times out and doesn't complete.

It could be those cookies again - check you have enabled them. Also, if you wait more than 30 minutes between starting and finishing, the web site will just forget all about you and the best thing is to start over (sorry, that's the way they like to work). Otherwise, if you still get timed out, please enter your details (as below) and email to our customer services department.